We work hard for the customers to return
Grupo Éxito focuses its efforts on satisfying customer needs, offering the best service, innovative activities, and quality products.
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The Company promotes adequate food and healthier lifestyles.
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Responsible consumption: The Company offers a product portfolio that promotes sustainable consumption. It includes energy-saving products and environmentally friendly products.
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Grupo Éxito consolidates alliances to offer more and better services: Viajes Éxito with Avianca, Seguros Éxito with Suramericana, Tarjeta Éxito with Tuya, pharmacies attended by Cafam, a non-banking correspondent service with Grupo Aval, among others.
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Get-togethers for becoming familiar with our products: Expovinos Wine Expo, Colombia es Café Coffee showcase and Carulla Cheese Showcase
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The Company offers quality private label products at affordable prices.
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Grupo Éxito develops quality products for motivating healthy consumption habits with good food.
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- The Company uses tools for monitoring and measuring customer service quality, such as:
- Opportune Customer Response (Respuesta Oportuna al Cliente - ROC). More than 78,000 consumer claims and complaints were received in 2011.
- Quality Service Audit (QSA): This tool measures customer satisfaction for a maximum score of 5.0. In 2011 Surtimax obtained 4.22, Éxito 4.42, Carulla 4.56 and Pomona 4.52.
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