FAQs

Almacenes Éxito S.A. has common shares listed on the Colombia Stock Exchange, as well as ADRs Level144 A in the United States (JP Morgan – Depositary bank).

Any person or entity interested in buying Éxito´s shares must get in contact with a stockbroker firm dully registered with the Colombia Stock Exchange. The stockbroker firm is in charge of providing the customer with all the necessary information about the purchasing process and the business conditions and who represents the person/entity in the same process through an entailment previous process. Once the stockbroker buys the chosen shares, the person/entity receives a receipt issued by the Colombia Stock Exchange to guarantee the acquired obligations.

It is an entity legally authorized to purchase and sale of securities that are issued on a stock exchange. It can conduct business on behalf of third parties, where the trader is in charge of making transactions between buyers and sellers of securities in exchange for a fee charged for this service. In Colombia, the stock brokerage firms are members of the Colombia Stock Exchange and are supervised by the Colombian Financial Superintendence.

Yes, each potential investor can choose the stock brokerage within the list published in the Colombia Stock Exchange.

The return obtained by investing in stocks or equities involves the periodic payment of dividends to shareholders and the valuations of the shares in the stock market. Dividends are approved annually by the General Shareholders Meeting and correspond to a percentage of Net Profit of the Company. The share valuation depends on the market expectations about the company's performance over a period of time or movements and fluctuations of supply and demand for the stock which can increase or decrease its value in a certain period of time

The General Shareholders´ Meeting approved at its ordinary meeting held on March 19, 2020‚ to distribute as dividend a sum equivalent to one billion ninety-one thousand two hundred fifty-nine million three hundred twenty-two thousand four hundred eight pesos (COP 1,091,259,322,408.00).

The total amount decreed corresponds to an annual dividend of COP 2,438.00 per share. The decreed dividend will be paid in a single installment between the first and eleventh business day of April 2020.           

The dividend will not be taxed to shareholders.                                                                                                                                     

To qualify for payment of dividends, the person or entity must be listed as shareholder on the date of payment thereof and meet the ex-dividend period published by the Company.

The ex-dividend period corresponds to the time period in which the rights of holders to receive dividends are not affected, in case you get to make a purchase and sale of shares. The shares continue to head the seller, while in operations after this period; the payment of dividends is to the buyer.

The 2020 ex-dividend period for ÉXITO shares is March 26, 2020

To update your data in the Issuer's Shareholder Book and/or register an account for the payment of dividends, please complete the Form attached hereto, with the following documents: 

 Copy of citizenship ID

 Legal Entity: copy of the registered agent's citizenship ID and Chamber of Commerce certificate issued within the last three months

 In the case of minors, said Change must be signed by both parents, attaching a copy of the minor's birth certificate

NOTE: If the account belongs to a third party, the form must be duly authenticated by both persons and the original must be sent to the Fiduciaria Bancolombia offices. Formato Novedades Registro Admon Acciones FP-VAF-021-01.pdf If the account to be registered does not belong to a third party, the Form can be sent directly to e-mail: CAA@bancolombia.com.co. If the account belongs to a third party, the documents can be submitted to the offices of Fiduciaria Bancolombia listed below: Medellín: Shareholder Service Center: Avenida Los Industriales Carrera 48 No. 26 – 85. Torre Sur Primer Piso – Sucursal Puerta del Rio. Telephone: +57 (4) 444-7231 Option 2 Bogotá: Calle 31 No. 6 - 87 Edificio San Martín Piso 19 Telephone: +57 (1) 488- 6000 Ext 16568. Cali: Avenida 8 Norte No. 12N - 43 Piso 5 Telephone: +57 (2) 485-2535 Ext 24705. Barranquilla: Calle 64 No. 50 - 155 Torre 1 Piso 2 Edificio Bancolombia Telephone: +57 (5) 371-7700 Ext 53293.

As of 2019 the certificate is available on the Company's website (www.grupoexito.com.co/es/accionistas-e-inversionistas) to be downloaded by completing the required information. In the same way, you can also request it directly from our Stock program administrator, Fiducolombia Fiduciaria Bancolombia S.A. Centro de Atención al accionista CAA@Bancolombia.com.co Phone: (4) 444 72 31 - 01 8000 954 242 Carrera 48 # 26 85, Torre sur Sucursal Puerta del Río Medellín, Colombia

If the shares are dematerialized, the tax certificate can be requested from the Brokerage Firm managing your shares.

As of 2019 the certificate is available on the Company's website (www.grupoexito.com.co/es/accionistas-e-inversionistas) to be downloaded by completing the required information. In the same way, you can also request it directly from our Stock program administrator, Fiducolombia Fiduciaria Bancolombia S.A. Centro de Atención al accionista CAA@Bancolombia.com.co Phone: (4) 444 72 31 - 01 8000 954 242 Carrera 48 # 26 85, Torre sur Sucursal Puerta del Río Medellín, Colombia

As administrator of the Grupo Éxito shares, Fiduciaria Bancolombia is responsible for the comprehensive management of the shares. If you need information related to: tax certificates, payment of dividends and request for information (derechos de petición), please contact the Assistance Center to Shareholders at: Fiduciaria Bancolombia S.A. Centro de Atención al Accionista caa@bancolombia.com.co Teléfono (4) 444 72 31 - 01 8000 954 242 Carrera 48 # 26 85, Torre Sur Sucursal Puerta del Río Piso 6E Medellín, Colombia Tatiana Vargas Ariza Jefe de Sección Negocios Fiduciarios Fiduciaria Bancolombia S.A. www.fiduciariabancolombia.com tvargas@bancolombia.com.co Teléfono (4) 404 23 61 Av. los Industriales Cra 48 # 26 - 85. Edificio Dirección General Bancolombia, Torre sur, Piso 10E. Medellín Colombia

In the event of loss and/or misplacement of securities, you must request the replacement thereof by attaching the following documents: 

 report duly authenticated by a notary public listing the number of securities, quantity of shares and the issuer thereof

 form duly completed and authenticated by a notary public addressed to ALMACENES ÉXITO S.A. Board of Directors (Attached)

 form duly completed requesting replacement by the Colombian Securities Exchange (Attached)

 copy of citizenship ID

 If the replacement is for a Legal Entity: copy of the registered agent's citizenship ID and Chamber of Commerce certificate issued within the last three months

If you have any doubts regarding the Procedure for the replacement of securities, contact Fiduciaria Bancolombia at the following telephone numbers in the city of Medellín: +57 (4) 444-7231 Option 2 or in Bogotá: +57 (1) 742-1576 Option 2, or Toll Free 01 8000 954 242 Option 2. The documents can be submitted at the offices of Fiduciaria Bancolombia listed below: Medellín: Shareholder Service Center: Avenida Los Industriales Carrera 48 No. 26 – 85. Torre Sur Primer Piso – Sucursal Puerta del Rio. Telephone: +57 (4) 444-7231 Option 2 Bogotá: Calle 31 No. 6 - 87 Edificio San Martín Piso 19 Telephone: +57 (1) 488- 6000 Ext 16568. Cali: Avenida 8 Norte No. 12N - 43 Piso 5 Telephone: +57 (2) 485-2535 Ext 24705. Barranquilla: Calle 64 No. 50 - 155 Torre 1 Piso 2 Edificio Bancolombia Telephone: +57 (5) 371-7700 Ext 53293.

In case you need general information about shares, you are required to send the following information: 

 written communication duly signed by the shareholder; if the request is made by a third party, it should include the respective power of attorney

 copy of the shareholder's identity card

 Legal Entity: copy of the registered agent's citizenship ID and Chamber of Commerce certificate issued within the last three months

 In the case of death of the shareholder, the applicant must provide the documents to prove his/her relation and attach the shareholder's death certificate

The documents can be sent by e-mail to: CAA@bancolombia.com.co or delivered at the offices of Fiduciaria Bancolombia listed below: Medellín: Shareholder Service Center: Avenida Los Industriales Carrera 48 No. 26 – 85. Torre Sur Primer Piso – Sucursal Puerta del Rio. Telephone: +57 (4) 444-7231 Option 2 Bogotá: Calle 31 No. 6 - 87 Edificio San Martín Piso 19 Telephone: +57 (1) 488- 6000 Ext 16568. Cali: Avenida 8 Norte No. 12N - 43 Piso 5 Telephone: +57 (2) 485-2535 Ext 24705. Barranquilla: Calle 64 No. 50 - 155 Torre 1 Piso 2 Edificio Bancolombia Telephone: +57 (5) 371-7700 Ext 53293.

To dematerialize shares, the shareholder must carry out the procedure through a Brokerage Firm, providing the following required documents:

 Communication signed by an authorized Brokerage Firm addressed to FIDUCIARIA COLOMBIA, requesting the certification of the shares in order to enter them in DECEVAL

 copy of the physical securities if they are yellow Almacenes Éxito S.A. securities. If the security is green, the original must be submitted in order to update it

 copy of the shareholder's ID document

 copy of the Securities Administration contract signed by the shareholder and the Brokerage Firm that will receive the shares

 Legal Entity: copy of the registered agent's citizenship ID and Chamber of Commerce certificate issued within the last three months

It is important to bear in mind that in order to enter the securities in the depository, the shareholder must not have any dividends due. The documents can be submitted at the offices of Fiduciaria Bancolombia listed below: Medellín: Shareholder Service Center: Avenida Los Industriales Carrera 48 No. 26 – 85. Torre Sur Primer Piso – Sucursal Puerta del Río. Telephone: +57 (4) 444-7231 Option 2 Bogotá: Calle 31 No. 6 - 87 Edificio San Martín Piso 19 Telephone: +57 (1) 488- 6000 Ext 16568. Cali: Avenida 8 Norte No. 12N - 43 Piso 5 Telephone: +57 (2) 485-2535 Ext 24705. Barranquilla: Calle 64 No. 50 - 155 Torre 1 Piso 2 Edificio Bancolombia Telephone: +57 (5) 371-7700 Ext 53293.

If you require financial information, you can find financial statements, operational results and strategic plans previously published to the market on a quarterly and annual base, under the following link:

https://www.grupoexito.com.co/en/shareholders-and-investors/financial-information

Through the Almacenes Éxito extraordinary meeting of shareholders held on August 31, 2001 and by means of public instrument dated November 9, 2001, registered on November 28, 2001, the merger between Almacenes Éxito and Cadenalco was consolidated. Therefore, the Cadenalco shareholders must exchange their shares, whose exchange factor amounts to 1 Almacenes Éxito share per 4.7 Cadenalco shares.

The following documents must be attached to carry out said process:

- exchange form duly completed and signed (attached) - copy of the shareholder's and/or registered agent’s citizenship ID in the case of legal entities

- Chamber of Commerce certificate in the case of legal entities issued within the last three months

- original Cadenalco securities (If you do not have the corresponding securities, the loss must be reported to a notary public) See the procedure for the Replacement of Securities.

If you have any doubts regarding the completion of the form for EXCHANGING CADENALCO S.A. SHARES FOR ALMACENES ÉXITO S.A. SHARES, contact Fiduciaria Bancolombia at the following phone numbers in the city of Medellín: +57 (4) 444-7231 Option 2 or in Bogotá: +57 (1) 742-1576 Option 2, or Toll Free 01 8000 954 242 Option 2. The documents can be submitted at the offices of Fiduciaria Bancolombia listed below: Medellín: Shareholder Service Center: Avenida Los Industriales Carrera 48 No. 26 – 85. Torre Sur Primer Piso – Sucursal Puerta del Rio. Telephone: +57 (4) 444-7231 Option 2 Bogotá: Calle 31 No. 6 - 87 Edificio San Martín Piso 19 Telephone: +57 (1) 488- 6000 Ext 16568. Cali: Avenida 8 Norte No. 12N - 43 Piso 5 Telephone: +57 (2) 485-2535 Ext 24705. Barranquilla: Calle 64 No. 50 - 155 Torre 1 Piso 2 Edificio Bancolombia Telephone: +57 (5) 371-7700 Ext 53293.

Through the Éxito extraordinary meeting of shareholders held on May 24, 2010 and by means of public instrument dated and registered on September 2, 2010, the merger by absorption between Almacenes Éxito and Carulla Vivero (absorbed company) was consolidated. Therefore, the Carulla Vivero shareholders must exchange their shares, whose exchange factor amounts to 3.6 Almacenes Éxito shares for each Carulla ordinary share.

The following documents must be attached to carry out said process:

- exchange form duly completed and signed (attached) - copy of the shareholder's and/or registered agent’s citizenship ID in the case of legal entities - Chamber of Commerce certificate in the case of legal entities issued within the last three months - original Carulla securities (If you do not have the corresponding securities, the loss must be reported to a notary public) See the procedure for the Replacement of Securities.

If you have any doubts regarding the completion of the form for EXCHANGING CARULLA VIVERO SHARES FOR ALMACENES ÉXITO S.A. SHARES, contact Fiduciaria Bancolombia at the following phone numbers in the city of Medellín: +57 (4) 444-7231 Option 2 or in Bogotá: +57 (1) 742-1576 Option 2, or Toll Free 01 8000 954 242 Option 2. The documents can be submitted at the offices of Fiduciaria Bancolombia listed below: Medellín: Shareholder Service Center: Avenida Los Industriales Carrera 48 No. 26 – 85. Torre Sur Primer Piso – Sucursal Puerta del Rio. Telephone: +57 (4) 444-7231 Option 2 Bogotá: Calle 31 No. 6 - 87 Edificio San Martín Piso 19 Telephone: +57 (1) 488- 6000 Ext 16568. Cali: Avenida 8 Norte No. 12N - 43 Piso 5 Telephone: +57 (2) 485-2535 Ext 24705. Barranquilla: Calle 64 No. 50 - 155 Torre 1 Piso 2 Edificio Bancolombia Telephone: +57 (5) 371-7700 Ext 53293.

The most recent issuance of common shares was in September 2011 for 114.270.684 shares with a subscription price of COP21,900/share for a total amount of COP$2,5 billion.

The Company invested USD 746 million for the acquisition of 100% of the shares of Spice Investment Mercosur SA, a holding company that owns 96.5% of Lanin SA and 62.5% of the Grupo Disco Uruguay SA, which own directly and indirectly the supermarket brands Disco and Devoto in Uruguay. The remaining proceeds have been used to accelerate the expansion strategy of the Company, the development of new commercial Real Estate projects, and internationalization of operations.

Any future resource needs will always be analyzed and if applicable a new issuance, it will be announced to the market in due course through the required and authorized by law channels.